Privacy Policy

Company: JOYJUNGLE SDN. BHD. 202501030838 (1632250-M)

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1. Introduction

Your privacy is important to us at JOYJUNGLE SDN. BHD. This Privacy Policy explains how we collect, use, share, and protect your personal data when you browse our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described here. We are committed to keeping your information secure and ensuring a joyful, worry-free shopping experience.

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2. What Information We Collect

We collect both personal and non-personal information to improve your shopping journey and deliver a personalized experience.

Personal Information

We may collect the following when you place an order, or contact us:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely via trusted third-party gateways — we do not store card information)
• Purchase history
• Information you provide through forms, emails, or customer support

Non-Personal Information

Automatically collected data that helps us improve the website includes:

• Browser and device type
• Pages viewed
• Time spent on the site
• Referring links
• Cookies and similar technologies (see Section 6)

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3. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Provide customer service and respond to queries
• Send updates about your orders or account
• Personalize your experience based on your interactions
• Improve our website’s design, speed, and usability
• Share promotional offers or newsletters (only with your consent)
• Comply with legal obligations

We only use your data for legitimate purposes and never sell your personal information.

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4. How We Share Your Information

We may share your data with trusted partners solely for service-related purposes:

• Payment Gateways – to securely process payments
• Delivery Partners – to ensure safe and timely delivery (e.g., J&T, DHL)
• IT & Marketing Services – to support our website and promotions (with your consent)
• Legal or Government Authorities – if required by law

All partners are required to handle your data responsibly and in line with this policy.

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5. Data Retention

We retain your information only as long as needed for order processing, customer service, and legal compliance.

If you wish to delete your data, contact us at joy.jungle@outlook.com and we’ll take appropriate steps unless we’re legally required to retain certain records.

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6. Cookies and Tracking Technologies

JOYJUNGLE SDN. BHD. uses cookies to enhance your shopping experience. These include:

• Essential Cookies – Keep your cart active and ensure smooth navigation
• Analytics Cookies – Help us understand how visitors use our site
• Marketing Cookies – (If used) Tailor promotions to your interests

You can adjust your cookie settings via your browser, but disabling them may affect some features.

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7. Your Rights

Under Malaysia’s Personal Data Protection Act (PDPA) 2010, you have the right to:

• Access and review your personal data
• Correct inaccurate or incomplete information
• Withdraw consent for data use
• Request deletion of your data (with legal exceptions)

To exercise any of these rights, email us at joy.jungle@outlook.com.

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8. Data Security

We take strong measures to protect your personal data, including:

• SSL encryption for secure data transmission
• Secure servers with firewalls
• Access controls for authorized personnel only
• Staff training on data protection best practices

While we take precautions, no system is 100% secure. We continue to improve our safeguards to keep your information protected.

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9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before submitting any personal information.

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10. Updates to This Policy

We may revise this policy as needed to reflect changes in our services or legal obligations. Updates will be posted here with a new effective date. Please review this page periodically.

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11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please reach out to:

📧 Email: joy.jungle@outlook.com
📞 Phone: (+60)17 5451 992