Refund and Returns Policy

Company: JOYJUNGLE SDN. BHD. 202501030838 (1632250-M)

1. General Policy

At JOYJUNGLE SDN. BHD. We want every order to bring joy and satisfaction. While we take care to ensure all products are delivered in perfect condition, we understand that sometimes things don’t go as planned.

Returns and refunds are handled on a case-by-case basis, guided by the terms below to ensure fairness for everyone.

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2. Eligibility for Returns

You may request a return if the following conditions are met:

• You contact us within 7 days of receiving your order.
• The item is unused, in its original packaging, and in sellable condition.
• All accessories, manuals, tags, and packaging are included and undamaged.
• A valid proof of purchase (order number or receipt) is provided.

Joy Jungle reserves the right to reject returns that do not meet these criteria.

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3. Non-Returnable Items

The following items are not eligible for return or refund:

• Used, played-with, or opened toys
• Items damaged due to misuse or improper storage
• Products marked final sale, clearance, or part of special promotional campaigns
• Returns without original packaging or without proof of purchase

We encourage customers to review product details carefully before purchasing. If unsure, feel free to contact us before checkout.

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4. Return Process

To initiate a return, please email us at joy.jungle@outlook.com with:

• Your order number
• The reason for return
• Clear photos or videos of the item (if relevant)

Our team will respond within 2 business days with next steps. If approved, you must return the item within 5 business days at your own shipping cost using a trackable courier.

JOYJUNGLE SDN. BHD. is not responsible for lost return shipments.

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5. Inspection and Approval

Once we receive your returned item, we will inspect it within 3–5 business days. If the item meets our return conditions, we will issue:

• A refund to your original payment method
• Or a replacement (subject to availability)

Refunds may take a few business days to appear depending on your payment provider.

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6. Defective or Damaged Items

If your item arrives damaged, defective, or incomplete, please contact us within 48 hours of receiving your order.

Email: joy.jungle@outlook.com
Include your order number and clear photos/videos of the issue.

If the issue is verified, we will offer:

• A replacement (if stock is available)
• A full refund
• Or a partial refund, depending on the situation

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7. Warranty Claims

Most toys we sell do not carry manufacturer warranties. However, if you encounter a product fault after the return period, reach out and we’ll do our best to help.

Include:

• Your order number
• Photos and description of the problem

Depending on the case, we may assist with a repair, replacement, or store credit.

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8. Exchanges

We do not offer direct exchanges (e.g., for different items or colors) unless the product received is defective or incorrect.

If you’d like to switch to another item, request a return (if eligible) and place a new order separately.

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9. Contact Us

We’re here to help with any return, refund, or issue you may face.

📧 Email: joy.jungle@outlook.com
📞 Phone: (+60)17 5451 992

Thank you for shopping at Joy Jungle—where playtime starts with trust.